Under 'Contact Shockwave regarding', be sure to select 'Questions about a game I bought' from the menu. I'm receiving a 'Failed to contact Shockwave.com' message when entering my key information. What should I do?
The 'Failed to contact Shockwave.com' message indicates that your browser or computer's security settings are not allowing the downloaded game to communicate with our server during the unlock process. Please review the following list of helpful troubleshooting tips: • Be sure you are connected to the Internet before opening the program.
• Please check the security zone setting of your Internet browser's preferences. If the security is set too high, you might be blocked from accessing our server. • Make sure that the date on your computer is set correctly. • If you use any ad-blocking or security software, please disable it temporarily. • Make sure you are not behind a firewall or other heightened security measure. The most common cause of this type of error is a firewall, proxy server, or similar product preventing the program from properly contacting the correct servers at Shockwave. If you are unable to temporarily disable your firewall, please try opening ports 80 and 22.